Extract from the general conditions of sale
Article 12: Delivery
Delivery is made to the address indicated by the customer in the purchase order. All our orders are delivered by carrier.
Article 13: Delivery Time
Indicative delivery times start from the day following the order date and can vary between ten and thirty days depending on the product ordered. These delivery times are indicated as information and do not constitute a contractual obligation on our part. In any case, delivery will not occur later than thirty days after the order. In the event of failure to meet this deadline, the consumer may request resolution of the sale. The sums paid by the customer will then be refunded no later than within thirty days of the resolution date, excluding any damage.
Article 14: Errors and Defects - Exchanges and Returns
14-a: The customer must report to the company PR OPTIMIZATION on the day of delivery or at the latest the first working day following delivery, any complaint of delivery error and/or non-conformity of products in nature or quality compared to the indications on the purchase order. Any complaint made beyond this deadline will be rejected.
14-b: The formulation of this complaint to the company PR OPTIMIZATION can be made:
- primarily by phone at +33 (0) 6 70 02 83 57 Monday to Friday from 9:00 AM to 6:00 PM
- by connecting to our website in the "track your order" section where, after entering your customer number, you can ask your question through the contact menu specifying the order reference.
14-c: Any complaint not made according to the rules defined above and within the specified deadlines cannot be taken into account and will release the company PR OPTIMIZATION from any liability towards the customer.
14-d: Upon receipt of the complaint, the company PR OPTIMIZATION will assign an exchange number for the product(s) concerned and communicate it by email or telephone to the customer. The exchange of a product can only take place after assignment of an exchange number to the customer according to the procedure presented above.
14-e: In case of delivery error or exchange, any product to be exchanged or refunded must be returned to the company PR OPTIMIZATION in its entirety and in its original packaging, by Registered Mail, to the following address:
PR OPTIMIZATION – 13, rue de l'Esplanade – 13090 AIX EN PROVENCE - France
To be accepted, any return must be reported in advance to the Customer Service of the company PR OPTIMIZATION. Shipping costs are borne by the company PR OPTIMIZATION, except in the case where it turns out that the returned product does not correspond to the original declaration made by the customer in the return form.